Can I select a Delivery Time?
Yes. You must designate a specific delivery time when placing your order and we will try our very best to accommodate your request. All orders will be delivered in the week following the order date.
Our Delivery Times are as follows:
Tuesday 9am – 3pm
Wednesday 3pm – 8pm
Friday 9am – 3pm
For urgent orders please Contact Us because we aim to accommodate every request to the best of our ability.
Do you deliver to all suburbs and what is the delivery cost?
At Present, delivery is free to selected suburbs within Victoria only.
Please find your suburb in the PDF link below for delivery locations by clicking the links and checking that your delivery suburb and postcode is available.
If your suburb is not listed and your order is processed you will be notified via email of your order cancellation.
Does someone need to be home to receive the delivery?
Yes. All deliveries must be signed for. Please select a time slot when someone will be available to sign for the order. A contact telephone number must be provided for the person receiving the delivery as they will be receiving a call from the courier approximately 30 minutes prior to delivery.
What happens if i need to change the delivery date and time that is specified?
Please contact us as soon as possible to arrange another delivery time.
What special instructions should I provide?
The more information you can provide about the delivery location the better.
Business Address: Please provide the name of the business and whether your delivery should be delivered to reception, a loading dock or the concierge service.
Residential Address: Please ensure that our couriers will be able to gain access to the property.
Hospital Address: Please provide the name of the hospital, the name of the ward and bed number if possible. In our experience, some patients are admitted to hospital under their maiden surname so if possible please include this in addition to their married surname.
What happens if I provide incorrect delivery instructions?
Please ensure you provide us with the correct address for the recipient.
If you provide us with an incorrect address and we deliver your order as per your instructions we will not accept responsibility for the failed delivery.
If we are unable to deliver to the address provided we arrange for the item to be re-delivered. However, if this occurs, a minimum service fee of $20 will apply.
Do you require more information about delivery?
The Baby Boutique Customer Care Team is available from Monday to Friday from 8.00am-4.30pm. Please contact us and we will respond to your query as quickly as possible.
If you require any further information regarding delivery please do not hesitate to contact us.